At KaiRock, we understand that production downtime is your biggest enemy. Often, the cause is a failed component that’s no longer in production or is extremely scarce on the market. As a specialized trader in industrial automation components, one of our core value-added services is global sourcing for hard-to-find and obsolete parts. This page outlines our transparent process, manages expectations, and explains how we help you mitigate risk.
What Are "Hard-to-Find" or "Obsolete" Industrial Parts?
These are components that are:
Discontinued (EOL – End of Life): The original manufacturer (OEM) no longer produces or supports the model.
Allocated or on Long Lead Time: Extreme global shortages mean waiting months from authorized channels.
New Old Stock (NOS): Genuine, unused units that are no longer available through standard distribution.
Specific Vintage/Version: You need an exact firmware or hardware version to match your existing system.
Sourcing these parts requires a global network and expert knowledge, which is exactly what KaiRock provides.
The KaiRock Sourcing Process: Transparency from Start to Finish
We believe in complete honesty to protect both you and us. Our process is designed to be clear and risk-managed.
Step 1: Initial Inquiry & Transparent Risk Assessment
When you send us a request for a scarce component, our first step is not to promise the moon. We will:
Immediately research the component’s availability on the global market.
Provide you with an upfront Sourcing Risk Assessment.
Clearly state: “This is a high-risk component with limited availability. We will attempt to source it, but success is not guaranteed.”
We will never claim to have a familiar supplier for every rare part, as this is unrealistic. Our strength is in our methodical search and verification process.
Step 2: The Sourcing Attempt & Our No-Risk Financial Policy
If you agree to proceed, we will require a deposit or full payment to begin the sourcing process.
Our Guarantee: If we are unsuccessful in sourcing a genuine, functional unit:
You will receive a 100% full refund of any amount paid.
Disclaimer of Liability: While we strive to help, we cannot be held liable for any secondary or consequential damages resulting from the procurement attempt or extended downtime. Our liability is strictly limited to the refund of the purchase price.
Step 3: Success & Delivery
If we succeed in sourcing the component:
We will proceed with the purchase, thoroughly test the unit (if possible), and arrange shipment.
All our standard warranties,(after-sales service), and support apply exactly as they would for a standard order. You receive the same quality guarantee.
Understanding the Risks in the Open Market (And How We Mitigate Them)
The market for scarce industrial parts is fraught with challenges. We want to educate you on the risks, so you understand why our process is so careful.
Risk of Fraud: Unfortunately, bad actors sell counterfeit, refurbished-as-new, or non-functional parts. They often target buyers who are desperate and under time pressure.
Risk of Incorrect Parts: Subtle differences in model numbers, firmware versions, or hardware revisions can render a part useless in your system.
Risk of Failure: Even genuine New Old Stock components can fail after years in storage.
How KaiRock Protects You:
Verification: We leverage our technical expertise to verify part numbers and authenticity before purchase.
Supplier Vetting: We work with a pre-vetted network of global partners and are constantly evaluating new sources.
Testing: Whenever physically possible, we test functionality before shipment.
Transparency: We are honest about the origins and condition of the part.
Why Choose KaiRock for Your Sourcing Needs?
Multi-Brand Expertise: We have technical knowledge across all major brands—Siemens, Schneider Electric, Yaskawa, Omron, Honeywell, ABB, Delta, Mitsubishi, and more. We understand the nuances and compatibilities.
Global Network: Our reach extends across Europe, North America, and Asia, giving us the best chance to locate your part.
Honesty is Our Policy: We would rather be upfront about the challenges than make a promise we can’t keep. Your trust is our most important asset.
Ready to Find Your Part? Contact KaiRock Now ！
f you need a scarce or obsolete component, we are here to help—with honesty, expertise, and a clear process.
Click the button below to submit your part request. You will receive a preliminary risk assessment and a quote, not just a simple confirmation.
