How KaiRock Ensures Superior Product Quality – Complete Quality Assurance Process
In the industrial automation industry, product quality and reliability are crucial for every business decision.
At KaiRock Industrial, we guarantee dependable solutions through a strict quality management system, trusted supplier network, and transparent order process — ensuring every part you receive meets global industrial standards.
Precision Product Grading System
KaiRock uses a clear, professional grading standard to help customers understand the exact condition and warranty coverage of each product category.
Note:
KaiRock processes inquiries and orders from global clients daily.
Standard inquiries are answered within 24 business hours
Typical order processing time: 2–5 business days
For urgent requests, contact: support@kai-rock.com
Factory New Parts – 100% Original and Unused
Source: Procured from certified and stable suppliers in the global market
Quality Guarantee: Includes the original manufacturer warranty
Backup Warranty: One-year KaiRock warranty when OEM warranty is not applicable
Condition: Brand-new, unused, and factory-sealed
Refurbished Parts – Professionally Restored Products
Refurbished with Factory Packaging
One-year KaiRock standard warranty
Includes all accessories and documentation
No visible signs of use or storage wear
Retains factory packaging integrity
Refurbished with KaiRock Packaging
One-year KaiRock standard warranty
Accessories verified and confirmed before order placement
No significant signs of wear or aging
Securely packed using KaiRock’s certified packaging materials
Used Parts – Pre-Owned Components
Previously used or may show visible cosmetic or storage marks
Warranty ranges from 3–12 months, depending on brand and condition
Final warranty terms confirmed before order by KaiRock’s authorized personnel
Inquiry & Order Handling Process
Customers can submit requests through:
Global support email: support@kai-rock.com
Contact form on the KaiRock website
Authorized sales representatives
Our commitment:
Response within 24 business hours
Detailed quotations with availability, lead time, and pricing
Professional consultation to ensure the best automation solution
Order Confirmation
Your order details and payment information are recorded in KaiRock’s internal system
A formal Proforma Invoice (PI) is issued for your confirmation
Warehouse Sorting
Orders are processed through our intelligent warehouse system
Products are prepared and sent to testing or packaging departments
For Factory New parts, testing videos are optional upon request
Order status updates are sent every two working days
Product Testing
Testing performed using professional load-testing equipment
Functional and performance tests recorded in detail
Test videos and reports shared directly with customers
Final Approval
Customers receive final photos and test reports for confirmation before shipment
Only after client approval, products proceed to final packing
Packing & Shipment
Each item is carefully packed to prevent shipping damage
Global delivery through DHL, UPS, or FedEx
Any transit damage is fully covered under KaiRock Warranty
Certified Supplier Network – Quality from the Source
KaiRock’s supplier ecosystem is built on verified audits and long-term partnerships:
Every supplier is physically verified and quality-audited
Continuous performance monitoring and review system
Quality collaboration programs with top manufacturers
Multi-source strategy to ensure stable supply and minimize risk
Why Choose KaiRock Quality Assurance
Transparent Process – End-to-end visibility from inquiry to shipment
Strict Certification – Verified supplier and product inspection system
Global Standard Compliance – In line with international industrial automation standards
Strong After-Sales Support – Comprehensive warranty and technical assistance
Custom Solutions – Tailored service for distributors, repair companies, and integrators
Trusted Industrial Automation Supplier from China
As a China-based industrial automation trading company,
KaiRock Industrial specializes in sourcing and supplying automation equipment and industrial control components from top global brands including Siemens, Omron, Yaskawa, Allen-Bradley, Honeywell, Schneider, Mitsubishi, and Delta.
We support distributors, integrators, and repair service providers worldwide — not end users — with reliable industrial automation solutions, PLC controllers, industrial control software, and automation systems.
Experience KaiRock Quality Today
Whether you need to buy Siemens PLC, replace obsolete automation equipment, or find cost-effective refurbished parts, KaiRock is your trusted industrial automation supplier.
Send your inquiry to: support@kai-rock.com
Our support team will respond within 24 hours with tailored quotations and solutions.
