Kairock Warranty Coverage:
Warranty & Terms
Our warranty does not cover products that are physically damaged or used outside normal conditions.
All new and refurbished products include a 12-month KaiRock warranty from the delivery date.
Used products include 6 months coverage.
Returns
Returned items must be in the same condition as sent, with the warranty label intact.
You’re covered for shipping damage or wrong items—please report within 1 month of delivery.
Shipping
Orders are shipped via UPS, FedEx, DHL, TNT, or EMS.
We are not responsible for undeliverable addresses.
Taxes & Duties
Buyers are responsible for local customs taxes and duties.
Brand Disclaimer
KaiRock is not an authorized distributor, reseller, or representative of the brands listed on our website : https://kai-rock.com
All trademarks and brand names belong to their respective owners.
Use of these names is for identification only and does not imply any affiliation or approval.
Manufacturer warranties may not apply.
How to Claim:
Contact us at support@kai-rock.com
After we assess your case, we’ll repair or replace any non-functioning or non-compliant item at no extra cost.
Warranty Exclusions:
The warranty is void if products have been tampered with, used with incorrect voltage, fitted with non-genuine parts, misused, repaired by unqualified personnel, or damaged by natural disasters (lightning, fire, flood, vandalism, etc.). Only the malfunctioning item may be returned—and must be pre-authorized by KaiRock—under these terms.
KaiRock is not an authorized distributor, reseller, or representative of the brands listed on this website. All trademarks, logos, and brand names are the property of their respective owners. Any use of these marks is for identification purposes only and does not imply any affiliation, endorsement, or authorization by the original manufacturers. Manufacturer warranties may not apply.
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